SHIPPING WITHIN THE USA
Rose & Fitzgerald offers Standard Shipping on all orders to any destination within the United States via either USPS or UPS. Orders ship from Austin, Texas. You will receive a confirmation email once your order has been placed. As soon as your order is on the way, you’ll receive another email with your shipment tracking number. Please allow 7-10 business days for arrivals.
If you need your goods shipped to a destination outside of the United States, international shipping costs will automatically populate at checkout based on the weight, volume, and destination of your order. Orders will ship through either USPS or UPS and can take 8 to 10 business days to arrive. Please note that any additional import duties are your responsibility. In addition, orders shipped to international destinations other than the US are final sale and exempt from returns or exchanges.
We will accept the return of any new, undamaged items within 30 days of delivery. Goods must be returned in the original packaging and should include the provided Returns + Exchanges Form. Customers are responsible for shipping returns back to our warehouse. We are not responsible for items lost in transit when making a return. Please note that we cannot accept returns that were purchased from any other retailer. Please note that return shipping is non-refundable and all returns are subject to a $10 restocking fee.
Refunds are issued in the original form of payment for all purchases. We’ll issue your refund as soon as we receive the return. Please note that it can take 2-3 weeks to see the refund credit your account, depending on your bank and the form of payment used.
If you’d like to exchange your item for another size or color of the same style and price, please return goods in the original packaging and include the provided Returns + Exchanges Form. At this time, we cannot exchange across styles. Customers are responsible for shipping exchanges back to our warehouse, but there is no additional cost for shipping the new item from our warehouse back to the customer. We are not responsible for items lost in transit when making an exchange. Please note that we cannot accept exchanges that were purchased from any other retailer.
Exchanges take 1-2 business days for processing plus shipping. You will receive an email confirmation regarding your exchange as well as a tracking number. We recommend checking our website before requesting an exchange to make sure the product you’d like is in stock, as we cannot guarantee that it will be.
Although our packaging is top-notch and our products are crafted with the upmost care, sometimes damages are unavoidable. If you receive a damaged product, please email us at firstname.lastname@example.org right away, and be sure to include a photo. We’ll make it right!
Email us at email@example.com and we’ll get back to you within 1 business day!